Forum Discussion

lisameehan's avatar
lisameehan
Contributing Cover User
3 years ago

Link to MYOB Invoice

I have noticed after the last MYOB update all my linked invoices are not been put into my tray. I have to unlink them and relink them. Could you please fix this bug as it is very frustrating.
  • SamaraM's avatar
    SamaraM
    2 years ago

    Hi lisameehan 

     

    Sorry to see that no one has replied to you yet. Is it happening to all of your documents in the In Tray or just one specific document?

     

    If it is all of them, can you send me a Private Message with the following:

    • Serial Number 
    • Account Name
    • An example of a document you send to the In Tray that is not showing (and screenshot of both)

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

VPRHI's avatar
VPRHI
Contributing Cover User
3 years ago

We have identified the same problem.  Can you please advise if this has been recognised by the devleopment team and whether there is an estimated time for resolving the issue.

  • lisameehan's avatar
    lisameehan
    Contributing Cover User
    3 years ago

    Not yet

    • SamaraM's avatar
      SamaraM
      Former Staff
      2 years ago

      Hi lisameehan 

       

      Sorry to see that no one has replied to you yet. Is it happening to all of your documents in the In Tray or just one specific document?

       

      If it is all of them, can you send me a Private Message with the following:

      • Serial Number 
      • Account Name
      • An example of a document you send to the In Tray that is not showing (and screenshot of both)

       

      If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

      • VPRHI's avatar
        VPRHI
        Contributing Cover User
        2 years ago

        Hi SamaraM 

         

        This matter has been resolved for us.

         

        Thanks

        VPRHI

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