Forum Discussion

nancyq's avatar
nancyq
Experienced User
5 years ago

Matching a supplier refund bank transaction

Hi,   does Bankfeed 100% all the time and for all kinds of transaction?   I am trying to record (New) a refund from a supplier,   Why it doesnt work.   Thank you
Bank feeds
supplier refund
  • Steven_M's avatar
    Steven_M
    5 years ago

    Hi nancyq 

     

    If those requirements have been met but the transaction is still not appearing in the Find and Match window we would need to grab screenshots of the following information to investigate further:

    • One of the Settle Supplier Returns and Debits transaction i.e. the transaction you are trying to match to
    • One of the relevant bank feed transaction
    • One of the transaction appearing in the Reconcile Accounts window
    • One of the Find and Match window showing no transaction listed

    With this information, we would be able to have a closer look at the transaction and see what is occurring with that transaction.

Steven_M's avatar
Steven_M
Former Staff
5 years ago

Hi nancyq 

 

A supplier refund is typically processed through the Purchases>>Purchase Register>>Returns and Debits>>Recieve a Refund option. By recording that refund through this method it will generate a Settle Returns and Debits transaction.

 

From a bank feeds point of view, you would use the Find functionality and find that recorded Settle Returns and Debits transaction to match to that bank transaction.

 

More information on supplier refund transactions can be found on Help Article: Supplier returns, debits, and refunds

  • nancyq's avatar
    nancyq
    Experienced User
    5 years ago

    Thanks Steven.

     

    this is how i recorded the supplier refund.

     

    However i couldnt match it with bank feed through "Find"

     

    Can MYOB match 100% of the transaction? is there any exception?

    • Steven_M's avatar
      Steven_M
      Former Staff
      5 years ago

      Hi nancyq 

       

      Basically, to make a transaction appear so it can be matched in AccountRight there are 3 requirements that need to be met:

      • The transaction needs to be going to the bank account that you have setup as your bank feeds account. 
      • The transaction needs to have a similar date range and amount for that bank feed transaction.
      • Finally, the transaction must not be reconciled or marked as cleared in the Banking>>Reconcile Accounts window. 

      I would recommend going to Banking>>Bank Register and ensure that you have the correct account and date of the transaction. If that transaction is listed correctly, does it appear in the Reconcile Accounts window for that account and date?

      • nancyq's avatar
        nancyq
        Experienced User
        5 years ago

        Hi, all three requirements are met. however not being to match the refund from supplier.

         

        My issue with Bank feed is , they can match / find most of the transaction.

         

        But there are times that it doesnt work.

         

        I understand that i can go to bank> bank rec to reconcile the bank account

         

        I was instructed to make sure the bank feed gets matched 100%, which i found it very hard.

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