Forum Discussion

nancyq's avatar
nancyq
Experienced User
5 years ago

Matching a supplier refund bank transaction

Hi,   does Bankfeed 100% all the time and for all kinds of transaction?   I am trying to record (New) a refund from a supplier,   Why it doesnt work.   Thank you
Bank feeds
supplier refund
  • Steven_M's avatar
    Steven_M
    5 years ago

    Hi nancyq 

     

    If those requirements have been met but the transaction is still not appearing in the Find and Match window we would need to grab screenshots of the following information to investigate further:

    • One of the Settle Supplier Returns and Debits transaction i.e. the transaction you are trying to match to
    • One of the relevant bank feed transaction
    • One of the transaction appearing in the Reconcile Accounts window
    • One of the Find and Match window showing no transaction listed

    With this information, we would be able to have a closer look at the transaction and see what is occurring with that transaction.

nancyq's avatar
nancyq
Experienced User

Hi, all three requirements are met. however not being to match the refund from supplier.

 

My issue with Bank feed is , they can match / find most of the transaction.

 

But there are times that it doesnt work.

 

I understand that i can go to bank> bank rec to reconcile the bank account

 

I was instructed to make sure the bank feed gets matched 100%, which i found it very hard.

Steven_M's avatar
Steven_M
Former Staff
5 years ago

Hi nancyq 

 

If those requirements have been met but the transaction is still not appearing in the Find and Match window we would need to grab screenshots of the following information to investigate further:

  • One of the Settle Supplier Returns and Debits transaction i.e. the transaction you are trying to match to
  • One of the relevant bank feed transaction
  • One of the transaction appearing in the Reconcile Accounts window
  • One of the Find and Match window showing no transaction listed

With this information, we would be able to have a closer look at the transaction and see what is occurring with that transaction.

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