Online Payment Surcharge
Hi, I hope someone can help. As I have spent 2 days phoning myob, being told they cannot help or being hung up on. We have set up online payments and I have selected that the customer gets char...
Forum Discussion
Hi additions
Thanks for your post and Welcome to the Community Forum.
As for your concern, When a customer makes a payment, the details will automatically be entered into your company file for you, and the invoice will be closed off. Providing you've specified the bank account to record your online invoice payments when you turned on the surcharging. (setup>>Preferences>>Emailing tab>>Edit payment option), The individual payment you received for a day, along with any credit card surcharges, will be recorded in our Undeposited Funds Account.
A bank deposit will then be automatically created to include all undeposited funds that were settled. If you use Bank Feeds, the lump sum deposit for the day's customer payments will be automatically matched to the bank deposit.
You will see the individual surcharge amounts in the Bank Register: Go to Banking command center>>and click Bank Register>.Choose the Undeposited Funds Account. A list of transaction appears. >>The surcharge amount will have the same ID No. as the received payment. but with an additional "S" at the end.
You can check on this Help Article: Customer surcharging for online payments, Let me know if you require any further assistance with this. I'm happy to assist you.
If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.
Cheers,
Cel
Hi Cel,
I wish this answered my question but it doesn't.
Yes all of this happens however when I go to reconcile my bank account the surcharge is seperate and unticked as there is nothing to match it to.
I have attached some screen shots.
