Forum Discussion

additions's avatar
additions
Contributing Cover User
2 years ago

Online Payment Surcharge

Hi,    I hope someone can help. As I have spent 2 days phoning myob, being told they cannot help or being hung up on. We have set up online payments and I have selected that the customer gets char...
Celia_B's avatar
Celia_B
MYOB Staff
2 years ago

Hi additions 

 

Thanks for your reply, 

As for your concern, You can edit the surcharge that goes to undeposited funds or you can prepare a bank deposit to transfer to the correct account. 

You can check on this Help Article: Customer surcharging for online payments,  "How do I change the bank account my fees and charges are debited from"  Note that only the Online owner or an Online Administrator can change the bank details. 

 

Let me know if you require any further assistance with this. I'm happy to assist you.

 

If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.

 

Best Regards, 

Cel

 

  • additions's avatar
    additions
    Contributing Cover User
    2 years ago

    Hi Cel, 

     

    The online payment settings are already all set up to come out of the business account. 

     

    Can you clarify, do we also get charged the surcharge as a business? Is this why I have this extra payment? 

     

    I still don't understand how to reconcile this amount where there is no transaction to match it to? If I go to prepare a bank deposit, there is nothing there. Have I missed something entirely with this concept? 

     

    Thanks

    Jace 

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