Forum Discussion

DamienGM's avatar
DamienGM
Experienced Cover User
3 years ago

Pay Now not appearing on invoice, Online Payment settings blank?

Hi, we used to have Online Payment working, but lately we have not see any come through. When we send test invoices to ourselve we see the invoice online but no Pay Now button. I went to the Online Payment settings and I see this:  

 

Is this all supposed to be blank? I'm sure this was setup before. Is this why Pay Now is not working?

 

Regards

Damien

  • Yanike_S's avatar
    Yanike_S
    3 years ago

    Hi DamienGM 

     

    Thanks for your post. Have you tried updating that information and try again to send the invoice? At times, unticking the Online payments option on the invoice and then ticking it again refreshes the invoice, please try that and resend the invoice. If the Pay Now button is still not visible, please send me your serial number and email address by a Private Message so we can investigate further. 

  • Yanike_S's avatar
    Yanike_S
    MYOB Staff
    3 years ago

    Hi DamienGM 

     

    Thanks for your post. Have you tried updating that information and try again to send the invoice? At times, unticking the Online payments option on the invoice and then ticking it again refreshes the invoice, please try that and resend the invoice. If the Pay Now button is still not visible, please send me your serial number and email address by a Private Message so we can investigate further. 

    • DamienGM's avatar
      DamienGM
      Experienced Cover User
      3 years ago

      Thanks, that seems to work, after unticking and reticking the Online payments checkbox and resending the email (to anyone, long as an email is sent).

       

      Is there anyway to bulk toggle the Online Payments? we have a lot of invoices I don't wish to do that by hand.

       

      Regards

      Damien

      • Yanike_S's avatar
        Yanike_S
        MYOB Staff
        3 years ago

        Hi DamienGM 

         

        For invoices that haven't sent correctly, you would have to untick and retick the Online payments option on the invoice as it refreshes the individual invoice. 

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