Process a refund to a paid invoice
A client has paid their invoice in full however we weren't able to do the job so we need to refund them in full. How do we process this?
Hi Overthemooneven,
Welcome to the MYOB Community Forum, I hope you find it a wealth of knowledge. Thank you for expressing your concern to us.
In this matter, Refund is just a reverse of the payment applied. On the Process of customer returns page, you can credit or reimburse customers for goods returned or services not used. I recommend having a look at this Help Article: Customer returns, credits and refunds which steps through how to create and process refunds.
Let me know if you need further assistance with this, I am happy to assist you.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Thanks,
Cel
