Forum Discussion

Handymanbat's avatar
Handymanbat
3 years ago

Purchase Register, Sales Register, Add Jobs Not Working

Hi   My registers and add jobs  and add comments are not working, I have cleared the cache, deleted and re installed Accountright and still no luck. Please help.   Thanks
  • Komal_S's avatar
    Komal_S
    3 years ago

    Hi Handymanbat 


    The log states that your file is currently locked and therefore no operation can be performed. Can you please send me your product serial number by Private Message so I can check what's causing this problem?

     


    Update: Issue fixed by updating OS

Komal_S's avatar
Komal_S
MYOB Staff

Hi Handymanbat 

 

Are you getting any error messages while trying to access these windows or are these options greyed out? If possible, please attach the diagnostic log so we can investigate what's causing this. Also, is it happening to the other users in the file too? 

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