Forum Discussion

AbbyObst

Contributing User

3 years ago

Re: Data Invalid Error when Updating Sales Invoices

Hi There, Im trying to match payments to my bank feeds and continue to get the DataInvalid notification? Thanks

Melisa_D
3 years ago
Hi AbbyObst,

Thanks for that. Can you please send me a private message with the following information as I would need to arrange a file repair for this error:

Serial number

Your full name and email address

File ID of the file (This can be found by going to Help > About MYOB AccountRight)

Screenshot of the datainvalid error message you get

Update: Escalated to file repair team.

Melisa_D

Former Staff

3 years ago

Hi AbbyObst,

Thanks for your post and welcome to the Community Forum ! I'm happy to take a look into this for you, can you please retrieve the diagnostic log of the AccountRight file after this has happened and attach it to this thread as a .TXT file. (If all steps do not populate in the diagnostic instructions please refresh the window and they should appear)

AbbyObst
Contributing User
3 years ago
Sorry, I am not sure how to attach it onto this thread.

Ive followed all the steps.
- Melisa_D
  Former Staff
  3 years ago
  Hi AbbyObst,
  
  When signed into the Community Forum and you select to reply to my post, there should be an choose file option in the reply window. I've attached a screenshot below.
  - AbbyObst
    Contributing User
    3 years ago