Forum Discussion

Gabrielle_Inez's avatar
Gabrielle_Inez
Contributing User
3 years ago

Receipts not printing

Hi all,    Not able to view or print receipts at the moment from AccountRight. Is there a current issue? I did manage to print one this morning but when I closed an open sale ( received payment ) I...
  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi Gabrielle_Inez, 

     

    Thanks for your post. Our teams are aware of an issue with receipts with a delivery status of 'Already printed' are unable to be re-printed, there is currently a script we can run over your file to resolve this. If you could please confirm the below details so I can have the script arranged to be run over your file:

    • Last 4 digits of your product serial number 
    • File ID of the file experiencing this issue (This can be found by going to Help > About MYOB AccountRight)
Gabrielle_Inez's avatar
Gabrielle_Inez
Contributing User

Hi Melisa, 

 

Last four digits serial number - 2017  and ID - 2 . 

 

Thanks for getting back to me so prompty. Cheers 

Melisa_D's avatar
Melisa_D
Former Staff
3 years ago

Hi Gabrielle_Inez, 

 

You're welcome, I've had that script over your file for you. 

 

Please do let me know how it goes. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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