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copperrain's avatar
copperrain
Contributing User
5 years ago

Receivables Payment - error Accountright must close

When i try receive a payment in the sales module, this error comes up.  If i look at the details it comes up with code unknown (0) message unknown.   Version 2020.2   Help please,
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  • Steven_M's avatar
    Steven_M
    5 years ago

    Hi copperrain 

     

    We are aware of an issue where the Receive Payments window is generating an error message. A patch update has been made available (AccountRight 2020.2.1) for this particular situation. Affected clients that have already installed the AccountRight 2020.2 version should receive an In-Product message with details on how to install that patch update. We are also looking into other ways of making that patch upgrade available to clients including through their my.MYOB accounts.

     

    Should you not receive that In-Product messaging, we do recommend that you reinstall the product with refresh installers from your my.MYOB account (is listed as AccountRight 2020.2 still). If you are on using the PC Edition we can provide the direct patch update upon request.

Steven_M's avatar
Steven_M
Former Staff
5 years ago

Hi copperrain 

 

We are aware of an issue where the Receive Payments window is generating an error message. A patch update has been made available (AccountRight 2020.2.1) for this particular situation. Affected clients that have already installed the AccountRight 2020.2 version should receive an In-Product message with details on how to install that patch update. We are also looking into other ways of making that patch upgrade available to clients including through their my.MYOB accounts.

 

Should you not receive that In-Product messaging, we do recommend that you reinstall the product with refresh installers from your my.MYOB account (is listed as AccountRight 2020.2 still). If you are on using the PC Edition we can provide the direct patch update upon request.

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