Forum Discussion

Sue1234's avatar
Sue1234
Experienced Cover User
3 years ago

Record button missing in Receive Payments

I try to record receive payments for my client (MYOB Accountsright online version) but the Record button is missing from the screen.

Had restarted pc still same.

 

Please help!!

  • Can someone please reply? I am unable to work at all because of this.

    Thanks.

  • Sue1234's avatar
    Sue1234
    Experienced Cover User

    Can someone please reply? I am unable to work at all because of this.

    Thanks.

  • Sam_R's avatar
    Sam_R
    Former Staff

    Hi Sue1234,

     

    Thanks for reaching out. 

     

    It does seem strange that the record button is missing, however, sometimes it can be due to your display settings, where the screen has cut off the bottom of the window (where the record button is), so you're unable to see it. I would first try adjusting your display settings to see if the button comes back into view. 

     

    If it does not, could you please provide a screenshot of the window when the issue occurs?

     

    Please hide/remove any senstive information from screenshots posted publically.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • Sue1234's avatar
      Sue1234
      Experienced Cover User

      Oh its not display settings as the button "close" was next to it.

      I have figured out the reason so this problem is fixed.

       

      However, I find that I can't transition to STP2, it said to contact Support.

      Had no problem with other client's files.

       

      Are you able to assist on this?

       

      • Sam_R's avatar
        Sam_R
        Former Staff

        Hi Sue1234,

         

        Thanks for letting me know.

         

        Could you please advise if you are still encountering that error when trying to transition?