Forum Discussion

TasNoss's avatar
TasNoss
3 years ago

record refund as a supplier

Hi, We are service supplier. our customer over paid thier bill. We've done the manual bank transfer, not via MYOB, how do we appove it in bank fee?   Thank you.
  • Tracey_H's avatar
    Tracey_H
    3 years ago

    Hi TasNoss 

     

    When you pay the refund a withdrawal transaction is automatically recorded:

     

     

    In the Bank feeds window, click on Find, change the filters if required and the refund transaction should be listed. Highlight the refund and click on Match & approve:

     

     

    If the refund isn't listed in Find a matching transaction check the Account selected for the refund transaction is the correct bank account.

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Tracey_H's avatar
Tracey_H
Former Staff
3 years ago

Hi TasNoss 

 

Thanks for your post. To record the overpayment in AccountRight:

 

  1. record a Receive payment transaction for the total amount paid, including the overpayment, this will automatically create the customer credit
  2. go to Sales Register>>Returns & Credits tab
  3. select the customer credit
  4. click on Pay refund and process the refund
  5. you can then match the refund with the bank feed

These help articles have detailed instructions:

Customer overpayments

Settling customer credits

 

Please let me know if you need further help.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • TasNoss's avatar
    TasNoss
    3 years ago

    Hi Tracey,

     

    Thank you for your help.

     

    We've done the steps 1-4 in you list before. But not sure how to match the refund with bank fee.

     

    Cheers

     

    TasNoss

     

     

    • Tracey_H's avatar
      Tracey_H
      Former Staff
      3 years ago

      Hi TasNoss 

       

      When you pay the refund a withdrawal transaction is automatically recorded:

       

       

      In the Bank feeds window, click on Find, change the filters if required and the refund transaction should be listed. Highlight the refund and click on Match & approve:

       

       

      If the refund isn't listed in Find a matching transaction check the Account selected for the refund transaction is the correct bank account.

       

      Please let me know if you need further help.

       

      If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

      • TasNoss's avatar
        TasNoss
        3 years ago

        Thank you Tracey,

         

        Your answer was very helpful.

         

        But we had an another problem. There were several refunds for the one costomer. They were refunded in one transation. We tried to appove each refund individauly, but failed.  In this case, how do we approve the bank fee?

         

        Cheers

         

        TasNoss

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