Hi anistoro,
I've located an account for a different serial number, can you please send me the full serial number via this private message link.
Update: script has been run over company file
Hi anistoro,
Thanks for your post and welcome to the Community Forum ! If you're still having issues with this can you please clear your AccountRight cache, once cleared can you record the transaction ?
Do let me know how you go.
Hi, thank you for your reply.
I have already tried with the help of phone support.
However, the problem has not been solved and the operator was claiming that it should be fixed at developer level... I haven`t received any updates and still can`t use the function.
Hi anistoro,
Can you please try clearing your AccountRight cache as mentioned above ?
If this doesn't work, can you please retrieve the diagnostic log of the AccountRight file after you've attempted to record the order and attach it as a .TXT file to this thread so I can investigate.
Hi Melisa,
file attached.
