Forum Discussion

anistoro's avatar
anistoro
Contributing User
2 years ago

Recurring Sales Order

Hi,   I can`t Record a Recurring Sales Order. When I select the Recurring order I need, and click on the "Record" button, nothing happens and the Order does not appear in my register. The only thi...
  • Melisa_D's avatar
    Melisa_D
    2 years ago

    Hi anistoro, 

     

    I've located an account for a different serial number, can you please send me the full serial number via this private message link. 

     

     

    Update: script has been run over company file

Melisa_D's avatar
Melisa_D
Former Staff

Hi anistoro, 

 

Thanks for your post and welcome to the Community Forum ! If you're still having issues with this can you please clear your AccountRight cache, once cleared can you record the transaction ? 

 

Do let me know how you go. 

anistoro's avatar
anistoro
Contributing User
2 years ago

Hi, thank you for your reply.

I have already tried with the help of phone support.

However, the problem has not been solved and the operator was claiming that it should be fixed at developer level... I haven`t received any updates and still can`t use the function.

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    2 years ago

    Hi anistoro, 

     

    Can you please try clearing your AccountRight cache as mentioned above ?

     

    If this doesn't work, can you please retrieve the diagnostic log of the AccountRight file after you've attempted to record the order and attach it as a .TXT file to this thread so I can investigate. 

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        2 years ago

        Hi anistoro, 

         

        I can see that there are multiple item lines on the order, if you go to your Item list in the inventory tab does any of the items have negative on hand numbers or long decimal amounts ?

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