Forum Discussion

JeremyH's avatar
JeremyH
Contributing User
5 months ago

Remittance Advice Template

How do I change the Remittance Advice default template to use?   The below image from Send remittance advices (myob.com) I have changed to my custom template but when I print Remittance Advices it ...
Desktop
Earl_HD's avatar
Earl_HD
MYOB Moderator
5 months ago

Hi JeremyH,

Thanks for your post. This is unusual. Before making any changes, could you please try clearing your AccountRight cache first, then proceed with the changes and check if the issue persists? Thank you! 

Clearing the AccountRight Cache

Feel free to post again, we're happy to help!

Regards,
Earl

  • JeremyH's avatar
    JeremyH
    Contributing User
    5 months ago

    Hi Earl

     

    I cleared the cache and reprinted the Remittance Advice, it was still printing the default MYOB Remittance Advice, after changing the print status from "already printed" to "to be printed" it is now printing using the correct template.

     

    Regards

    Jeremy

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      5 months ago

      Hi JeremyH,

      We're glad to know that it is now printed using the correct template. If you have further queries, feel free to start a new post, and one of us will be happy to assist you.

       

      Regards,
      Earl

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