Forum Discussion

Cathy_L's avatar
Cathy_L
3 months ago

Remittance email bounce back

Hello,   My problem is, for 1 supplier only, our remittance emails keep bouncing back saying: Diagnostic code - Rejected. According to the suppliers IT team, the reason is most likely that their em...
  • Earl_HD's avatar
    Earl_HD
    3 months ago

    Hi Cathy_L ,

    Thanks for providing the information via private message. The email you provided was indeed blacklisted on our end. We've made some changes on the backend that should fix the issue.

    Feel free to post again, we're happy to help!

    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator
3 months ago

Hi Cathy_L ,

Welcome to the Community Forum!

I'd be glad to take a look at this for you. Could you please send me a private message with the affected email? Thank you!

Looking forward to your response.

Regards,
Earl

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    3 months ago

    Hi Cathy_L ,

    Thanks for providing the information via private message. The email you provided was indeed blacklisted on our end. We've made some changes on the backend that should fix the issue.

    Feel free to post again, we're happy to help!

    Regards,
    Earl