Forum Discussion

brittanyyoung's avatar
brittanyyoung
4 years ago

Remittance not attaching to Email

Hello - Remittance are not attaching to emails when sending when using customised forms. Works fine when using the standard forms MYOB comes with - any suggestions? I'm using AccountRight Premier 20...
  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi brittanyyoung 


    This can generally happen if there are no tables on the customs form. A workaround would be adding a blank table onto the customized form by clicking “Insert Table”. This will allow the remittance advice to be emailed with the attachment. 

     

     

    Let us know how you go on with that. 

brittanyyoung's avatar
brittanyyoung
4 years ago

I am having the same issue! Any further updates on this? 

  • Komal_S's avatar
    Komal_S
    MYOB Staff
    4 years ago

    Hi brittanyyoung 


    This can generally happen if there are no tables on the customs form. A workaround would be adding a blank table onto the customized form by clicking “Insert Table”. This will allow the remittance advice to be emailed with the attachment. 

     

     

    Let us know how you go on with that. 

    • brittanyyoung's avatar
      brittanyyoung
      4 years ago

      This has worked - THANK YOU SO MUCH!