Forum Discussion

Helena2018's avatar
Helena2018
Contributing User
3 years ago

Retrieve invoice from MYOB

Hi, I was able to retrieve invoice eveery month upto Nov. 2021. But from Dec. 2021 onwards there is no invoice can be retrieved. Could you please email me the invoice for Dec., Jan. and Feb. Also...
  • Melisa_D's avatar
    3 years ago

    Hi Helena2018

     

    Thanks for your post. If you're listed as the invoice contact on the account you should be able to retrieve your invoices via your my.MYOB account. Can you please send me a private message with the following information so I can look into this for you:

    • Serial number 
    • Your full name 
    • Email address 

     

     

    Update: this was resolved by user going to myaccount.myob.com to view the invoices.