Forum Discussion

Contributing User

7 months ago

sales invoice template error message An unrecognised error occurred - FormTemplateSettings_BusinessDetailsOptionNotExists

When trying to save a template this error message comes up

Doreen_P
7 months ago
Hi Bigred2,

Thanks for your post, and welcome to MYOB Community Forum.

If you receive the error message while saving an invoice template, kindly de-select the "GST number" option under Header information - Your business details and template can be saved. Please note "GST number" will still be on the template regardless.

Feel free to post again anytime if you require further assistance.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen

Contributing User

Thanks Earl,

I tried all of those and the GST number still does not appear

Maybe I should clear all the data from the templates and start again?

MYOB Moderator

7 months ago

Hi Bigred2,

Sure, you can give it a try, and please let us know if the issue gets resolved.

Regards,
Earl

Bigred2
Contributing User
7 months ago
No that has not worked. I could not clear all the templates as the system forces you to keep one as the default.
- Earl_HD
  MYOB Moderator
  7 months ago
  Hi Bigred2,
  
  Thank you for confirming. To assist you further, could you please send me a private message with the following information:
  
  Serial number
  Company File ID
  Full name and Email
  Screenshot of the invoice and template
  
  Regards,
  Earl

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Find technical support and help for all MYOB products in our online help centre

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.

MYOB Academy