Forum Discussion

Experienced Cover User

3 years ago

sales invoice with 3 decimal places

Hi,

We had a couple of invoices back in 2017 as showing up in AR report due to 3 decimal places were used when the invoices were imported from 3rd party software.

The previous post on this suggesting to have the datafile repaired; can I please get some assistance how to get into the datafile repair team?

Yanike_S
3 years ago
Thanks LRBooks61 for assisting with this question.

EmilyC ,

If you are still having this issue could you please send your serial number and company file ID (Help>>About AccountRight) in a Private Message so I will be able to assist you further?

Update: File sent in for a Datafile Repair.

LRBooks61
Ultimate Cover User
3 years ago
Hi
if
you can identify the invoices then you could probably fix the problem yourself

go into the invoice and see where the 3 decimals occur.
tryjust reentering the figures again and see
if that fixes it

if it is showing in tax click into the blue arrow and reenter the amount with 2 decimals

hope this helps

Lisa
- EmilyC
  Experienced Cover User
  3 years ago
  Hi Lisa,
  As mentioned earlier, these are invoices from 2017 where the FYs have been rolled and we can't edit the entries...
  - LRBooks61
    Ultimate Cover User
    3 years ago
    Try going to setup > preferences> lock period
    untick the lock period , make the changes , then go back and retick lock period
    
    Hope this works for you
    
    Lisa