Forum Discussion
Yer, I dont think we are discussing the same issue here. I am talking about the invoice (My custom company invoice) that is attached to the email that I send to my customers.
May its just me, but you seem to be talking about printing invoices locally from my in-tray. Thats the opposite of the problem I am experiencing.
I did phone the outsourced helpline, they were no help either
Hi Project-Z
Thank you for the response. At this point, we recommend trying to download the PDF invoices with the landscape layout set up on your computer and attach it to the sample email address so that you can have a look at the result as well. It might be the view settings of your customers when they received it could affect the appearance of the invoice you sent through email.
Please let me know how'd you go on this.
Cheers,
Shella_A
- Project-Z2 years agoExperienced User
Printing the invoice works as expected.
Downloading the invoice works as expected.
Sending the invoice as an attachment within myob works as expected.
Sending the invoice embedded from within myob is the issue, hence why i have opted to send both embedded and as an attachment. I have no control over any format or how the embedded document is displayed to the customer. Is this a little clearer now?
- 2 years ago
Hi
Also having the same issue
we have always used landscape forms without any issues, now we have moved to online payments and have the "View invoice online" option its cutting off back to portrait view
has anyone found a solution to this?
- Genreve_S2 years agoMYOB Moderator
Hi Jay21j,
Thanks for posting and welcome to the Community Forum.
Sorry to hear about the online invoice payment window not recognizing the format of the invoice. My understanding is when sending the invoice via application, printing it via application, and sending the email via web browser does not have any visual issues. May I collect screenshots pointing to the issue in view “online invoice online” for us to find a workaround.
Cheers,
Genreve.