Forum Discussion

Wyalkatchem_crc's avatar
Wyalkatchem_crc
2 years ago

Subscription Discount for NFP

Why is it so hard to find any way of contacting someone regarding accounts so annoing!     We are a NFP organisation - we used to get a discount and now are no longer getting the discount, our subs...
WildflowerWA's avatar
WildflowerWA

Hi Wyalkatchem

Did you get any further with the Discount? 

 

I have just had several emails and conversations with MYOB and it appears that when we went from the expensive desktop version to the cheaper cloud version we had a Version 2 agreement.  Apparently we need a Version 1 agreement to receive the discount.  To get a version 1 agreement we have to get a new serial number (Read new MYOB) and mannually upload data into that new online platform and manually transfer all the attachments.  Not very happy MYOB  

Earl_HD's avatar
Earl_HD
MYOB Moderator
10 months ago

Hi WildflowerWA,

I would like to check if you're still having this issue? If so, feel free to post again and one of us will be happy to assist you.

Regards,
Earl

  • wenlow's avatar
    wenlow
    Contributing Cover User
    10 months ago

    Hi Earl 

    It would be great if you could help.  I am not sure if you understand the issue.  Myob says that I can certainly have the discount however I would have to start a brand new account/file and mannually transfer my data over to that new account.  Cheers Wendy 

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      10 months ago

      Hi wenlow,

      Thanks for reaching out, I've sent you a private message. Kindly check your inbox. 

      Regards,
      Earl

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