Surcharge Fees NOT INCLUDED with Online BPAY Payments
Seems like a timely moment to again raise this ongoing issue and ask when MYOB address the need to provide business owners with either of the following two options ...
1. The ability to Deactivate the BPAY Option and/or
2. Enable the Surcharge Fee to be automatically passed on
Online Invoice Payments are great ... BUT ... the fact that this service doesn't also provide the option for us (MYOB's Clients) to pass on Surcharging Fees for payments made using BPAY to our Clients, means that many of us are either unable to full utilise this feature or simply not willing to activate it in the first place.
In our industry, due to the high values of many of our Invoices we've been forced to restrict this option and only make Online Payment available on Invoices with values of less than $500 (just in case clients choose to select the BPAY option) and if they do then we are either forced to just cop the Surcharge Fee or raise another Invoice for the Surcharge Fee.
We were so excited to be part of the initial pilot program when the surcharging fees were being enabled and loved it (wouldn't touch it beforehand), and raised this concern waaaay back then but sadly nothing has changed in all this time and many people are aware of the loophole to avoid being oncharged the surcharge fee.
So ... it great that MYOB has now added Apple Pay and Google Pay as Online Payment options but they still haven't bothered to address this issue by adding either of the above to options to help businesses reduces costs!
Now I've read in one of the many threads (that's since been locked for comments) that because the BPAY option isn't a stand alone feature there's no ability to "disable" it. BUT ... if this is the case, please explain why the Surcharge Fee can not then be passed on?
Why is it that MYOB can see no problem in passing on the BPAY Surcharge Fees to their Clients (us) but won't afford business owners with the same option?