Forum Discussion

FlashRoof's avatar
FlashRoof
Contributing User
5 years ago

times outs during report loading

like every one else, we too are also having constant time out issues when running sales reports etc. the database is about 500mb its several years worth of sales.   several updates back it became...
timeout
  • Neil_M's avatar
    Neil_M
    5 years ago

    Hi FlashRoof 

     

    You can find the timeout extender on this post - AccountRight Timeout Extender. This is designed to extend the amount of time AccountRight allows before producing the timeout error. Do note that this will need to be allied to all computers accessing the company file.

     

    If you were still receiving timeout errors after applying the timeout extender, its worth trying the report on the computer hosting the file. If this still produces an error then the next step would be to reduce the amount of data being processed, such as a reduced date ranger for the report.

FlashRoof's avatar
FlashRoof
Contributing User

thanks for your reply, the date range is only of the month, it really isnt a large list.

i have looked at the post you are referingto but the steps stop at "open this file in notepad"

no further steps on what to change and what to change it too.

 

please advise further steps

 

Neil_M's avatar
Neil_M
Former Staff
5 years ago

HI FlashRoof 

 

I’ve checked that post and the full list of steps do load for me. I’d be inclined to clear the cache of your internet browser or try accessing the page using an incognito window in Chrome

  • FlashRoof's avatar
    FlashRoof
    Contributing User
    5 years ago

    that is odd, i kept clicking he expand button and eventually all the steps appeared.

    so it seems to have worked.

    i dont understand how a simple report using a date range of a month can can such a drag on the system.

    i used to write custom reports for production lines and that was thousands of entries of scans and costings and never had to wait 15 minutes for a couple pages to spit out.

    im not sure what the programmers at MYOB are doing but they need to improve the quality of the software.

    it still feels like some thing from the 90's especially compared to newer options on the market.

     

    thanks for your assistance

    • Neil_M's avatar
      Neil_M
      Former Staff
      5 years ago

      Hi FlashRoof 

       

      Glad to hear that it loaded for you and you’ve now been able to access that information to be able to apply the timeout extender.

       

      I’ve passed your feedback and comments onto the teams on your behald

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