Forum Discussion

Experienced Cover User

11 months ago

Bank Reconciliation Report - not printing/loading

I'm having trouble now for days trying to print a report for my bank reconciliations. It keeps coming up with the same error. I have never had this problem before. I'm using MYOB Business Pro on a Mac.

Genreve_S
10 months ago
Hi ExclusWater,

Thanks for your response.

Sorry to hear about the error persisting. May I also get you to try it on Incognito mode from your Google Chrome browser?

We look forward to your update.

Thanks,

Genreve

Busygirlange
Experienced Cover User
10 months ago
Hi ExclusWater

Yes I have had the same issue...any update from MYOB?
- ExclusWater
  Experienced Cover User
  10 months ago
  No...I haven't heard anything back from anyone. Not sure what the problem is.
  - Genreve_S
    MYOB Moderator
    10 months ago
    Hi ExclusWater and Busygirlange,
    
    Thanks for posting your concern and sorry for the delayed response.
    
    I'm sorry to hear about your difficulties displaying this report. This error generally happens if you open the report in other browsers. May I get you to open the report in the Chrome browser if you haven't yet? Also, clear the cache before opening the report.
    
    Let us know if you require any further with this.
    
    Thanks,
    Genreve