Forum Discussion

atholpk's avatar
atholpk
Experienced Cover User
3 years ago

Transfer from deposits MYOB did the duplicate entry, how to fix

Hi All,   Just found this strange issue:   MYOB did 'transfer from deposit' entry twice as per below screenshot, causing that a credit for this supplier?   How can we solve the issue?   I ran...
  • SamaraM's avatar
    SamaraM
    3 years ago

    Hi atholpk 

     

    Apologies for the delay in reply. It does look incorrect with the additional lines. However as these extra lines were part of a Purchase Order being converted to a Bill, it may not be possible to simply delete them.

     

    For me to investigate further, are you able to send the product Serial Number, Company File Name and forward a screenshot by Private Message?

     

    Resolved via PM and sent for repair - 24/8

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

SamaraM's avatar
SamaraM
Former Staff
3 years ago

Hi atholpk 

 

Apologies for the delay in reply. It does look incorrect with the additional lines. However as these extra lines were part of a Purchase Order being converted to a Bill, it may not be possible to simply delete them.

 

For me to investigate further, are you able to send the product Serial Number, Company File Name and forward a screenshot by Private Message?

 

Resolved via PM and sent for repair - 24/8

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • atholpk's avatar
    atholpk
    Experienced Cover User
    3 years ago

    SamaraM 

     

    I tried private message, it looks like the private message function to you is not working , there is no option for me to PM you,

     

    are you able to PM me, then I can reply to you?

  • atholpk's avatar
    atholpk
    Experienced Cover User
    3 years ago

    yes, the extra line is system generated transaction, i can not delete - greyed out.

     

    SamaraM 

  • atholpk's avatar
    atholpk
    Experienced Cover User
    3 years ago

    SamaraM 

     

    or email me, you should have had my email.

    • SamaraM's avatar
      SamaraM
      Former Staff
      3 years ago

      Hi atholpk 

       

      Sorry to hear that, it should be working now. 

       

      Click Here

       

       

      • atholpk's avatar
        atholpk
        Experienced Cover User
        3 years ago

        thanks, message sent.

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