Forum Discussion

atholpk's avatar
atholpk
Experienced Cover User
3 years ago

Transfer from deposits MYOB did the duplicate entry, how to fix

Hi All,   Just found this strange issue:   MYOB did 'transfer from deposit' entry twice as per below screenshot, causing that a credit for this supplier?   How can we solve the issue?   I ran...
  • SamaraM's avatar
    SamaraM
    3 years ago

    Hi atholpk 

     

    Apologies for the delay in reply. It does look incorrect with the additional lines. However as these extra lines were part of a Purchase Order being converted to a Bill, it may not be possible to simply delete them.

     

    For me to investigate further, are you able to send the product Serial Number, Company File Name and forward a screenshot by Private Message?

     

    Resolved via PM and sent for repair - 24/8

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

SamaraM's avatar
SamaraM
Former Staff

Hi atholpk 

 

Apologies for the delay in reply. It does look incorrect with the additional lines. However as these extra lines were part of a Purchase Order being converted to a Bill, it may not be possible to simply delete them.

 

For me to investigate further, are you able to send the product Serial Number, Company File Name and forward a screenshot by Private Message?

 

Resolved via PM and sent for repair - 24/8

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

atholpk's avatar
atholpk
Experienced Cover User
3 years ago

yes, the extra line is system generated transaction, i can not delete - greyed out.

 

SamaraM 

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