Forum Discussion

Clinton_ELA's avatar
Clinton_ELA
Experienced User
6 months ago

Turn off the "Pay by BPay" from invoices

We are using the Credit Card payment which has been working fine.

 

But last week a customer used the "Pay by BPay" as shown at the bottom of the invoices.

 

Which also worked fine, expect we got hit with a big service fee.

 

How can I REMOVE the "Pay by BPay" from invoices or have the service passed over to the customer in the same way its done with Credit Card Payments???

 

  • AmandaCL's avatar
    AmandaCL
    MYOB Moderator

    Hey Clinton_ELA

    We’ve taken your feedback onboard and have been working to improve online invoice payments to provide greater control when it comes to selecting your preferred payment options. We've made some changes to online payments and you should now have the ability to turn it off. 

    If you have any further questions or feedback, let me know!

     

    *edited 5/9/24

  • Albert_De Giouveia's avatar
    Albert_De Giouveia
    Experienced Cover User

    Same issue for my client. How do we disable this function? Client does not want to offer this payment method due to high cost.

    • AmandaCL's avatar
      AmandaCL
      MYOB Moderator

      Hey Albert_De Giouveia

      You'll be able to disable this function in the Online Payments setting screen. More information and instructions can be found on this page.

      If you have any further questions or feedback, let me know!