Forum Discussion

Leneth_A's avatar
Leneth_A
Former Staff

Hi Coral3

 

Thanks for your post and Welcome here in the Community Forum. I'm really sorry to hear about the experience you've had. I understand how valuable your time is.

 

Generally speaking, the error message 'Unable to Connect' shows when you click on 'Print/Email Invoices' in the Sales Command Centre if:

  • the File is Online
  • the version you are using is ARL 2019.4
  • lots of unprinted or unsent invoices sitting in the window.

 

Could you test this in the Clearwater sample company file? This will give us an indication of whether its file specific.

 


Please let me know if you need further help.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information

 

Cheers,
Leneth

Prashantha's avatar
Prashantha
2 years ago

Hi, we are unable to print or email invoices. But we can print statments. Is there any issue with my system?

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