Forum Discussion

pen's avatar
pen
Contributing Cover User
4 years ago

Unable to connect to print/email invoices

Hi   Can i please get some help, was working fine about 4 days ago, all other commands working. Unable to connect to print/email invoices on sales command page, on Accountright version 2021.3.0
  • Yanike_S's avatar
    Yanike_S
    4 years ago

    pen 

     

    Hi Penny,

     

    Thanks for checking this. It seems like you have too much data in the Print/Email Invoices centre for the online file to process.

     

    I recommend taking a backup of your file and restoring it offline. When you are working offline, you should be able to open the Print/Email Invoices centre. Open this and clear out the To Be Printed/To Be Emailed tabs, this help article will guide you through the steps: Removing transactions from the print or email queue.

     

    Once you have done this, take a backup of the file and restore it online. Take note: you can't use your file online while you are doing this, because the new backup will overwrite any changes made in the online file.

     

    Let me know if this solves it for you!

pen's avatar
pen
Contributing Cover User

Hi Yanike

 

Thanks for your response, it opens fine in the test company Clearwater.

 

Thanks Penny

Yanike_S's avatar
Yanike_S
MYOB Staff
4 years ago

pen 

 

Hi Penny,

 

Thanks for checking this. It seems like you have too much data in the Print/Email Invoices centre for the online file to process.

 

I recommend taking a backup of your file and restoring it offline. When you are working offline, you should be able to open the Print/Email Invoices centre. Open this and clear out the To Be Printed/To Be Emailed tabs, this help article will guide you through the steps: Removing transactions from the print or email queue.

 

Once you have done this, take a backup of the file and restore it online. Take note: you can't use your file online while you are doing this, because the new backup will overwrite any changes made in the online file.

 

Let me know if this solves it for you!

  • pen's avatar
    pen
    Contributing Cover User
    4 years ago

    Hi Yanike

    Thank you very much, I cleared all the invoices last night and reinstalled MYOB to the cloud. I have checked my data and all good and

    I can send the bulk emails.

     

    Thank you for your help.

    Penny

     

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