hi there,
I contacted support team, and was told to unlock and print then lock back, and there is no expected resolve date for this issue. Why it fixed most clients already, and there is no even a date for us to expect being fixed permanently?
Hi bdevro,
The issue with being unable to print or email invoices in a locked period has been fixed by our team. But if you're still having trouble and you're on the latest version, you'll need to raise a ticket via MyAccount so our team can dive in and find a permanent solution.
In the meantime, you can print or email sales from the browser or temporarily unlock the period to get those invoices out.
Cheers,
Princess
hi there,
I contacted support team, and was told to unlock and print then lock back, and there is no expected resolve date for this issue. Why it fixed most clients already, and there is no even a date for us to expect being fixed permanently?
Hi bdevro,
We’re really sorry for any trouble this issue is causing you. I've gone ahead and submitted a ticket for you to make sure our team is aware of what’s going on. This will also flag your account as one of the affected ones. Thanks a bunch for your patience and understanding while we work hard to get this sorted out.
Cheers,
Princess
