Forum Discussion

Contributing User

4 years ago

Unable to print receipts

Good Afternoon We too are having this problem, seems to have started today, Have tried all the sugestions but unable to find the receipts to print. Looking at all the other posts on this look...

Yanike_S
4 years ago
Hi SDuddy

I have run that script over your file. Let me know if you still have any issues.

9970

I am sorry to hear it hasn't fully solved it for you. I know in our next update (2021.4) this issue will be resolved. This update will come out very soon. Alternatively, I can apply for you file to be sent in for a repair, this usually takes 3-4 working days.

Yanike_S

MYOB Staff

4 years ago

Hi 9970

Thanks for your post.

If you have tried to untick the Unprinted Receipts Only box in Advanced filters and your receipts are still not appearing the Print Receipts window, I can run a script over your file that could solve your issue.

What are the LAST FOUR DIGITS of the serial number (Setup>>Company Information)
What is the company file ID (Help>>About AccountRight)

As soon as I have this I will be able to run the script.

9970
Contributing User
4 years ago
Hi Yanike

Last 4 didgits are 3039.
Company file ID is 1

Kind regards

Vicki
- Yanike_S
  MYOB Staff
  4 years ago
  9970
  
  Hi Vicki,
  
  I ran the script over that file for you. Let me know if you are able to print receipts now.
  - SDuddy
    Experienced User
    4 years ago
    Hi I am having the same issue. Can I please get some assistance? I have over one hundred customers who need receipts emailed TODAY.
    
    Last four digits of serial number 3077
    Company File ID 7
    
    Thanks