Forum Discussion

9970's avatar
9970
Contributing User
4 years ago

Unable to print receipts

Good Afternoon   We too are having this problem, seems to have started today, Have tried all the sugestions but unable to find the receipts to print.   Looking at all the other posts on this look...
  • Yanike_S's avatar
    Yanike_S
    4 years ago

    Hi SDuddy 

     

    I have run that script over your file. Let me know if you still have any issues.

     

    9970 

    I am sorry to hear it hasn't fully solved it for you. I know in our next update (2021.4) this issue will be resolved. This update will come out very soon. Alternatively, I can apply for you file to be sent in for a repair, this usually takes 3-4 working days. 

SDuddy's avatar
SDuddy
Experienced User

Hi I am having the same issue.  Can I please get some assistance? I have over one hundred customers who need receipts emailed TODAY.  

 

Last four digits of serial number 3077

Company File ID 7

 

Thanks

Yanike_S's avatar
Yanike_S
MYOB Staff
4 years ago

Hi SDuddy 

 

I have run that script over your file. Let me know if you still have any issues.

 

9970 

I am sorry to hear it hasn't fully solved it for you. I know in our next update (2021.4) this issue will be resolved. This update will come out very soon. Alternatively, I can apply for you file to be sent in for a repair, this usually takes 3-4 working days. 

  • 9970's avatar
    9970
    Contributing User
    4 years ago

    Hi Yanike

     

    The receipts seem to be working now, we installed the latest update son not sure if it was the script that you ran or the update that has fixed this issue.

     

    Thank you for your help.

     

    Kind regards

     

    vicki

  • SDuddy's avatar
    SDuddy
    Experienced User
    4 years ago

    I am running my end of month customer direct debits today, and I am having the same issue that I cannot see any receipts to print. 

     

    I am going to be on leave next month.  How do I get this resolved once and for all so that junior staff can print receipts in my absence?  I shouldn't have to keep posting here to get basic functions restored.

    • Yanike_S's avatar
      Yanike_S
      MYOB Staff
      4 years ago

      Hi SDuddy 

       

      I have run that script again for you. Let me know if that doesn't work for you. The developers are aware of this issue and looking into it, but they couldn't give me an update on an ETA. I am sorry for the inconvenience this causes your business when you are on leave. In the meantime, please don't hesitate to post on the forum and we will be able to run the script for you as a work around.

      • SDuddy's avatar
        SDuddy
        Experienced User
        4 years ago

        So as I predicted another monthly direct debit run and unable to print receipts AGAIN.

        I am going on leave this afternoon, with 90 customers who need receipts TODAY.

        There is nobody who can do this in my absence, and I don't have time to screenshot 90 payment details and manually email them out to customers.

         

        This is a basic function of the software that is not working.

         

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