Forum Discussion

RonAva's avatar
RonAva
11 months ago

Unable to re-send sales invoice in a locked period

Hi,   I am unable to re-send some invoices to clients. Keep coming up against “You can’t edit sales dated in the lock period. The lock period is specified in the security tab of the preferences win...
  • Shella_A's avatar
    Shella_A
    11 months ago

    Hi RonAva, 

     

    Thank you for your post and welcome to the MYOB Community Forum. I hope you find plenty of useful information.

     

    The error message indicates that the invoice you’re trying to resend is within the lock period date. This will prevent anyone from inadvertently making an entry or changes in a period in which you don’t want new entries. To resolved this, you may follow the following steps below:

     

    • Go to the Setup menu and choose Preferences.
    • Click the Security tab.
    • Untick the box Lock Periods: Disallow Entries Prior to option and choose the relevant date.
      This selection will unlock on all transactions prior to the date selected. 
    • Click OK.

     

    Please note that your user role needs to have the permission to change preferences. Do let us know if you need further help.

     

    Otherwise, if my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

     

     

    Cheers,
    Shella

KOL's avatar
KOL
4 months ago

The workaround also does not work for us as the boss is the only one who can lock and unlock the file and for our business. It is locked at the end of each month so no amendments can be made to existing sales, purchases.

As per everyone above this started with the AccountRight Update below

 

 

A fix is need as the workaround does not work for all.

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.