After this mornings update, we are no longer able to reprint or email invoices which are in a locked period. We constantly use this for information to rebook services & also to follow up on unpaid invoices. We also cannot keep asking our bookkeeper to unlock & relock the files (I've already done this too many times this morning). Hopefully this is just a glitch & the good people at myob are already working on a fix.Any help will be greatly appreciated.

We are also having the same issue. Like everyone else here, we cannot sustain the locking/unlocking of our periods to print invoices. I notice that even when we print a 'current' invoice, even though I am not changing anything on the invoice, there is an information pop-up notice to say any changes you have made will be saved before it is printed - I think that is the issue here, this pop-up should only appear once an actual change is made, not simply trying to print an existing invoice MYOB - this is an issue that needs to be fixed ASAP please

I am having the same issues since the upgrade. We use this report weekly to pursue payments and need to be able to email reminders and overdue invoices.Very frustrating

I am also experiencing this issue. Having to unlock and lock the period just to send an invoice to a customer has now become a timely and unnecessary process. Please fix this ASAP!!!

Having the same issue here. It is not viable to have Accounts constantly locking and unlocking the period for us in order to send an invoice, especially when they are off site. Hope this update gets reverted back asap on this specific issue.

We are having the same issue, very frustrating and totally defeats the purpose of the locked period.Also resaving older invoices before printing or emailing when no amendments have been made is extremely time consuming.Please provide a solution urgently!

Unable to reprint invoice in locked period

jaarpdt
4 months ago
Sorry Myob...... This is ridiculous. How can we work like this? Please, please fix this. I cannot believe you have not even acknowledged all before me. I am hopeful you are working on this invoice / locked period debacle ASAP!! My bookkeeper has enough to deal with at this time of year without all her staff screaming for copies of invoices for warranties and debt collection. Even emailing current invoices is now painful. Fix please!
- gavin12345
  Ultimate User
  4 months ago
  Hi all,
  I have spoken to a specialist who has looked into this issue - I also note MYOB at least sound like they are finally looking into it. Apparently it was not a deliberate change but rather a bug. Due to a backend change AR2024.6 thinks the sales invoice have changed even though it hasn't. Same issue affects invoices created after the Lock Period, though MYOB saves these without complaining. For those who can't wait for MYOB to release a patch, get in touch with MYOX Services who should be able to provide an interim solution.
  Regards
  Gavin
Qiu
Experienced User
4 months ago
Same issue here. So inconvenient, please fix it.
Crompton
Experienced Cover User
4 months ago
Don't lock you year or month down, as you get the same problem, this is appalling a real nightmare, when you are trying to stop people changing data once you have given the accountant the file to work on.
Please MYOB FIX THIS NOW not later, this is a really bad problem.
Leanne27
4 months ago
We are also having the same issue. Like everyone else here, we cannot sustain the locking/unlocking of our periods to print invoices.

I notice that even when we print a 'current' invoice, even though I am not changing anything on the invoice, there is an information pop-up notice to say any changes you have made will be saved

MYOB - this is an issue that needs to be fixed ASAP please - this is very frustrating!
ASDAccounts
Experienced User
5 months ago
Glad it's not just us. Must be a glitch in the update. Very frustrating.

Hopefully it gets fixed asap.
Jojo7
Experienced User
4 months ago
Unlocking and re-locking a period is not a work around. This defeats the purpose of having a locked period if you are continually unlocking it!

A proper solution is required.
Mike_James
Ultimate Cover User
4 months ago
Hi everyone, I've seen a suggestion elsewhere that you can use the Print/Email window to print an invoice. This screen does not open the invoice (which triggers the Edit function). This is a little cumbersome, but it may help some users.
- Antz72
  Experienced Cover User
  4 months ago
  I tried it. Dont open the invoice just tick the box and select print bottom right. I didnt think it was any quicker or easier but means you do not have to unlock the period everytime. Still no response from MYOB very strange.
KOL
4 months ago
The workaround also does not work for us as the boss is the only one who can lock and unlock the file and for our business. It is locked at the end of each month so no amendments can be made to existing sales, purchases.
As per everyone above this started with the AccountRight Update below
A fix is need as the workaround does not work for all.
Sharon2311
4 months ago
We have also had the same problem after updating. Myob are you working on this issue as this is not sustainable for many businesses.

Can the update be reversed?
nads68
4 months ago
Very frustrating indeed especially when only 1 person in the organization can unlock periods which should not be necessary just to print aged receivables.