Forum Discussion

nancyq's avatar
nancyq
Experienced User
5 years ago

Unmatched Bank feed - when paying bills through ABA

Hi there,

 

I noticed that sometimes ( 25% of the time), bank feeds are not able to match transaction - when i created through ABA file.

 

Would you be able to advise

  • Hi nancyq 

     

    You can send those screenshots by a Private Message if you have any privacy concerns.

     

    Update: Issue resolved by unticking the electronic payment transaction in Reconcile Accounts window.

  • Hi nancyq 

     

    To be able to match the transactions on Bankfeeds, the amount of the electronic payment transaction needs to be exactly same to what's on the bankstatement. You won't be able to match if the amounts differ. 

    If you're still unable to match,  we would need the screenshot of the screen to figure out why it's happening.

    • nancyq's avatar
      nancyq
      Experienced User

      how do i send you the screenshot?

       

      I have concern with privacy.

      • Komal_S's avatar
        Komal_S
        MYOB Staff

        Hi nancyq 

         

        You can send those screenshots by a Private Message if you have any privacy concerns.

         

        Update: Issue resolved by unticking the electronic payment transaction in Reconcile Accounts window.