AccountRight pay run will not complete

Hi its me again

Looks like another user had same issue last month and get a file fix from myob

Can we get the same - or at least tell what the actual problem is???

Hi johnlink, 

Thanks for posting your concern in the forum. 

I'm sorry to hear about your AccountRight timing out. The application has an internal clock (session limit) that times out. Here are the steps to extend it. 

1. Right-click the AccountRight application shortcut and click "Open file location".
2. The folder opens. Find Huxley.Application.exe.config file.
3. Make a copy of the config file as a backup. 
4. Right-click on the config file and click "Open with."
5. Choose Notepad.
6. Find <appSettings>, <add key="UserSessionTimeout" value="X"/> CR LF. Edit the value X to the new number of seconds for a timeout. 
7. Once the settings have been updated, in Notepad click file>save. then close the notepad.
8. Open AccountRight as normal. The new timeout session will now take effect.

If you have trouble following the instructions, please contact an IT specialist. If the issue persists after following these instructions, please let us know if there are any ticket numbers or forum posts with a similar issue you were referring to in your latest post. 

We look forward to your response. 

Cheers, 
Genreve