Forum Discussion

Nik_Bee_27's avatar
Nik_Bee_27
Experienced User
3 years ago

Accountright Payroll Processes as Nil in July 2022

I am unable to process payroll in July 2022. As soon as I press the record button, the payroll is voided.  I am receiving this error message: Something went wrong. Please try again or refresh the b...
  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi Nik_Bee_27,

     

    Thank you for sending those details through.

     

    The script has now been run over your file to correct this issue, you should now be able to process your pays. 

     

    Do let me know if you require further assistance. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Sam_R's avatar
Sam_R
Former Staff

Hi Nik_Bee_27,

 

I'm having trouble locating this account, could you instead send me a private message with the full serial number? 

Sam_R's avatar
Sam_R
Former Staff
3 years ago

Hi Nik_Bee_27,

 

Thank you for sending those details through.

 

The script has now been run over your file to correct this issue, you should now be able to process your pays. 

 

Do let me know if you require further assistance. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • Nik_Bee_27's avatar
    Nik_Bee_27
    Experienced User
    3 years ago

    Thank you.

     

    I will try again and let you know how I go

  • Nik_Bee_27's avatar
    Nik_Bee_27
    Experienced User
    3 years ago

    Thank you 😊  It is working now

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