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Enviro2's avatar
Enviro2
Experienced User
2 years ago

ATO - ATO error code: CMN.ATO.GEN.XML03

Im getting this error come up for employees that are no longer working with us, e.g they left during the financial year.   Employee income type contains invalid data. Check the field hasn’t been le...
  • Doreen_P's avatar
    Doreen_P
    2 years ago

    Hi Enviro2 

     

    Thanks for your post.

     

    Normally this error means that there's an invalid character somewhere in your payroll information in MYOB. Invalid characters are "[ ] ! # $ % * ; = @ <>\ _ { } ^~`"

    You'll need to check for (and remove) any invalid characters in your employee cards and payroll category names.

     

    You will also be able to try the following as these have also shown to resolve this:

     

    • For any of the drop-down list selections, ensure that these were selected from the drop-down list and not just typed in. eg for the State, instead of just typing NSW or WA  select it from the drop-down list.
    • Take out any spaces in the phone numbers.
    • Remove any brackets, / or - in the addresses
    • Make sure you put in the Country
    • Run a $0 pay run or an update event

    Please let me know how it goes.

     

    Best regards,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi Enviro2 

 

Thanks for your post.

 

Normally this error means that there's an invalid character somewhere in your payroll information in MYOB. Invalid characters are "[ ] ! # $ % * ; = @ <>\ _ { } ^~`"

You'll need to check for (and remove) any invalid characters in your employee cards and payroll category names.

 

You will also be able to try the following as these have also shown to resolve this:

 

  • For any of the drop-down list selections, ensure that these were selected from the drop-down list and not just typed in. eg for the State, instead of just typing NSW or WA  select it from the drop-down list.
  • Take out any spaces in the phone numbers.
  • Remove any brackets, / or - in the addresses
  • Make sure you put in the Country
  • Run a $0 pay run or an update event

Please let me know how it goes.

 

Best regards,

Doreen

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