Forum Discussion
I'm getting this message each pay run and now the last 3 pays I have scheduled for the holiday period are now rejected. How do I fix this. Also, I am reporting Nil pays (as the Director is not taking payment at the moment)
Hi KellieL
As I mentioned, the ATO will not accept pay runs with a date in the future. If you have scheduled the pay runs by entering it now with a future date, that will be the cause of the error.
There is no fix, as this is intended behaviour. A workaround would be to either do an update event after the date has passed to send it through again, or send the information through with the following pay run.
Hope that helps.
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- KellieL2 years agoPartner
Hi SamaraM
Sorry, I have schedule pays for several clients and this is the only one it has rejected - so not sure how to fix it. Nothing has changed, I haven't updated anything - it's just a standard pay that I have been putting through - so unfortunately, my query hasn't been answered
- gavin123452 years agoUltimate User
Hi SamaraM
Perhaps check this with the ATO. A Pay Event 'must be reported on or before the Payment Date' according to the ATO. It therefore makes no sense to say you cannot report a future dated Pay Event - you can - and all other STP Reporting software allows this.
An Update Event however cannot be future date, and an Update event is a correction to a previous Pay Event. If lodging an Update event the Date must be today's date.
Regards
Gavin
- SamaraM2 years agoFormer Staff
Hi KellieL and gavin12345
Sorry if I was not clear in my explanation. Yes, this is true for an update event - not a pay event.
The reason you are receiving it on this one specific pay is because you have entered no values in the pay run. If a pay run is submitted with no amounts entered, the software treats it as an update event instead of a pay event.
The other pay runs would be submitted successfully if they have amounts entered. For the one with no payments, the only workaround is to wait until the date passes and then do the update event / $0.00 pay run.
Hope that is more clear on the specific cause of this error.
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