Forum Discussion

KerryDe's avatar
KerryDe
Experienced User
3 years ago

Bounded super from myob clearing house

Hi there, Is the only way to reverse and repay a bounced super amt using Myob Clearing house, to 'reverse' the super payment in 'manage super payments', then reprocessed payments not bounced via pay...
  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi KerryDe,

     

    That's exactly right! 

     

    I will also leave a step-by-step help article below for you to refer to which guides you through this process:

     

    Do reach out if I can assist any further.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Sam_R's avatar
Sam_R
Former Staff
3 years ago

Hi KerryDe,

 

Currently, that would be the correct process for resubmitting returned super. (reversing the entire batch>clearing the successfully paid through Pay Liabilites>resubmitting the returned payment through Pay Super)

 

Whilst I am not aware of this process changing in the next update, you can put forward your suggestion to our developers by creating a post on our Idea Exchange Board.

 

If you have any further queries, please do reach out. 

  • KerryDe's avatar
    KerryDe
    Experienced User
    3 years ago

    Hi Sam,  thanks for confirming.

     

    I will have to reverse 4 large lump sum payments.  Before I do this, can you confirm, that when i reverse via PaySuper, will these amts then re-populate in the PaySuper window (if the date range is correct)?  and two, when i process the accepted contributions via payroll liabilities, will this then remove these from the PaySuper window for those accepted payments?   I realise I WANT to see the bounced payments in the PaySuper window so that i can re-process as normal and payments debit our bank account.  I just want to know what I can expect to see in the PaySuper window regarding the original accepted payments that i need to show as paid.  Thanks

    • Sam_R's avatar
      Sam_R
      Former Staff
      3 years ago

      Hi KerryDe,

       

      That's exactly right! 

       

      I will also leave a step-by-step help article below for you to refer to which guides you through this process:

       

      Do reach out if I can assist any further.

       

      If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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