Forum Discussion

2 years ago

Clearing a negative super amount in pay liabilities window

How do I clear a negative amount sitting in the pay liabilities window? (see attached) It won't let me select the payment to record (obviously because it's a negative amount).

A salary sacrifice payment (paid in error) was returned from ATO but has now been correctly reversed and recorded. All payroll ledger accounts balance correctly - so I don't want to muck up any of those.

Any ideas? Thanks heaps!

Princess_R
2 years ago
Hi Khaywood2319

Thank you for flagging this to us, I have now given you an access to Private message. Please try sending private message with your serial number and email address.

Cheers,

Princess

Earl_HD
MYOB Moderator
2 years ago
Hi Khaywood2319

Thank you so much for your post and welcome to the Community Forum! This help article will help you on: Removing paid amounts from the Pay Liabilities window

Please do let me know how you go on this.
Regards,
Earl
- Khaywood2319
  2 years ago
  Hi Earl
  
  Thanks for your reply. I did already try those instructions. But because the 'record' button is greyed out (I am assuming because it's a negative transaction) I cannot go any further to clear it out.
  Screen shot below.
  Thanks, Kerryn
Earl_HD
MYOB Moderator
2 years ago
Hi Khaywood2319

Thanks for your patience and screenshot. I would recommend to try to record this on the online version of the File. If still the same issue please send me a private message with your Serial Number and your Email Address and I'll be glad to take a look at this for you.

Regards,
Earl
- Khaywood2319
  2 years ago
  Thank-you for trying to sort this out. The private message link is not working. Is there some other way I can get support with this?
  Thanks, Kerryn
  - Princess_R
    MYOB Moderator
    2 years ago
    Hi Khaywood2319
    
    Thank you for flagging this to us, I have now given you an access to Private message. Please try sending private message with your serial number and email address.
    
    Cheers,
    
    Princess