Forum Discussion

3 years ago

Cannot open employee's card

Hi I cannot open an employees card file, im getting the following error message. Any assitance with this would be appreicated. AccountRight Application Error Report ========================...

Melisa_D
3 years ago
Hi simonhammond,

You can send me a private message via this private message link, please send through the serial number and file ID.

Update: Script was run over company file.

Melisa_D

Former Staff

3 years ago

Hi simonhammond,

Thank you for your post and welcome to the Community Forum ! We do have a script that we can run over your AccountRight file to resolve this, please confirm the last 4 digits of your product serial number and the File ID of the file (This can be found by going to Help > About MYOB AccountRight) so I can arrange this for you.

simonhammond
3 years ago
Morning Melisa,

I cant seem to private message you, when i hover over your icon and slect send message it takes me to a blank page?

Is there an email adress I can send the requierd information to?

Thanks.
- Melisa_D
  Former Staff
  3 years ago
  Hi simonhammond,
  
  You can send me a private message via this private message link, please send through the serial number and file ID.
  
  Update: Script was run over company file.
  - SallyW
    Experienced Cover User
    3 years ago
    I have the same issue when trying to open an Employee's card, it errors every single time. It is is one employee that is causing me grief and I can't go ahead with STP2 until this is fixed.
    AccountRight Application Error Report
    =====================================
    Application Version: 2022.2.24.6006
    Application File Version: 2022.2.24.6053
    Incident Id: a5c5b519-9746-4414-9d09-5b36c4067a0e
    Time: Thursday, 7 April 2022 10:21:38 AM
    Code:
    Unknown (0)