Forum Discussion

Experienced User

2 years ago

Can't Access Employee file

Hi I have notices a few people can't access their employee files. I would like to get help with MYOB as I am having a problem with one staff member. It keeps saying somethings gone wrong.

Doreen_P
2 years ago
Hi LLSH

Thanks for your post.

To clarify the issue, are you having an error when opening the employee card? Does it shows an error message the same with the screenshot below? If yes, kindly click the View error details as highlighted below.

Once you have the error details, to assist you further, send me a private message with the following details:

Serial number

Name of primary contact and email address

Business name

Company File ID (Help > About MYOB AccountRight)

Best regards,

Doreen

Doreen_P

MYOB Moderator

Hi LLSH

Thanks for your post.

To clarify the issue, are you having an error when opening the employee card? Does it shows an error message the same with the screenshot below? If yes, kindly click the View error details as highlighted below.

Once you have the error details, to assist you further, send me a private message with the following details:

Serial number
Name of primary contact and email address
Business name
Company File ID (Help > About MYOB AccountRight)

Best regards,

Doreen

LLSH1

2 years ago

I have another employee I can't access. I have the error code and need help with this please. I ahve attached the error code

Isaiah_C
MYOB Moderator
2 years ago
Hi LLSH1

Thank you for the post and I'm happy to assist you with this. Please send me a Private Message containing the following:

Serial number

Business name

Company File ID (Help>>About MYOB AccountRight)

Please let me know if you need further help.

Kind regards,

Sai
- LLSH
  Experienced User
  2 years ago
  Thank you I have sent the file.