Forum Discussion

VickiC3's avatar
VickiC3
11 days ago

Card errors?

I am trying to correct a payrun, that was recorded twice however not sent to the ATO.  I have 2 staff who i am unable to delete the transaction and when i try, i get an error message "Somethings gone...
  • Princess_R's avatar
    Princess_R
    10 days ago

    Hi VickiC3,

     

    Seems like you’re having a tough time with that "Something went wrong" error message.  Since it happens multiple times and it's affecting your ability to process liability payments, there might be a bigger issue with your file or software. First, try clearing your AccountRight cache, as this can sometimes resolve odd behavior in the software. If you're still unable to delete the pay run after clearing the cache, please provide the last four digits of your serial number and the company file ID number that is impacted. 

     

    If you need further assistance, don’t hesitate to reach out to support team or provide more details so we can help troubleshoot further.

     

    Cheers,

    Princess

Princess_R's avatar
Princess_R
MYOB Moderator
10 days ago

Hi VickiC3,

 

Seems like you’re having a tough time with that "Something went wrong" error message.  Since it happens multiple times and it's affecting your ability to process liability payments, there might be a bigger issue with your file or software. First, try clearing your AccountRight cache, as this can sometimes resolve odd behavior in the software. If you're still unable to delete the pay run after clearing the cache, please provide the last four digits of your serial number and the company file ID number that is impacted. 

 

If you need further assistance, don’t hesitate to reach out to support team or provide more details so we can help troubleshoot further.

 

Cheers,

Princess