Employee Card Error

Hi BooksForBiz 

 

We do have a script that we can run over the company file that has aided other users with the same situation. So we can arrange for the necessary script to be run over the company file would you mind confirming the following information:

• Where the company file is stored i.e. online or local
• What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
• What is the company file ID - Help>>About AccountRight

 

Just on a side note, the error has been linked to the Add Payroll Category button in the Pay Employee window and in particular, the Save changes for future pay runs option. My recommendation to limit this message from occurring in the future is to:

• Ensure that you have the latest payroll categories link to the employee prior to the processing the pays
• If you do need to add a category to an employee mid-pay run, add that category but ensure Save changes for future pay runs is unticked. Once that pay has been added, go into that employee's card to add that payroll category.