Forum Discussion

WhitmanHolmes's avatar
WhitmanHolmes
Experienced Cover User
2 months ago

Card File Bank Detail Error

I have recently added a new supplier. The way their bank details format in the NAB.ABA file is wrong and the file gets rejected every time I use NAB Connect platform to upload a payment file. They ar...
WhitmanHolmes's avatar
WhitmanHolmes
Experienced Cover User
2 months ago

I have attached the file with the continued issue. NAB showed me how to save it to a .txt file from the NAB Connect platform.

You can see the line item with the break in the coding.

 

Can you help me flag this with support?

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 months ago

    Hi WhitmanHolmes,

    This issue might need individual assistance on the backend to be resolved. I recommend creating a support ticket by visiting myaccount.myob.com. Once your ticket is submitted, our support team can investigate the issue further.

    Regards,
    Earl

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