Forum Discussion

BP-APS's avatar
BP-APS
Experienced Cover User
3 years ago

Changes to Superfund Details after processing payroll

After processing Super my employee informed me that their super fund has merged with another.  I was unable to authorise payment of the super due to the changes to the employees fund.  I updated their card file and was still unable to authorise the Super payment.  How do I authorise the payment?  Or do i need to reverse it even though its not authorised ?  Help!

  • Hi BP-APS,

     

    Thank you for your post. 

     

    If the pending payment still has the old super fund details, you will need to first reverse that payment so that the changes to the fund details can be updated. Once you've reversed the payment you can continue to process the payment as your normally would. 

     

    Do reach out if you require further assistance with this. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • Sam_R's avatar
    Sam_R
    Former Staff

    Hi BP-APS,

     

    Thank you for your post. 

     

    If the pending payment still has the old super fund details, you will need to first reverse that payment so that the changes to the fund details can be updated. Once you've reversed the payment you can continue to process the payment as your normally would. 

     

    Do reach out if you require further assistance with this. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • BP-APS's avatar
      BP-APS
      Experienced Cover User

      Thank you.  I didnt realise it was as simple reversing the transaction. 

      • Sam_R's avatar
        Sam_R
        Former Staff

        Hi BP-APS,

         

        You're welcome! 

         

        Do reach out if you had any further queries. 

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.