Forum Discussion

kirraBrookies's avatar
kirraBrookies
Contributing User
2 years ago

employee card files crashing

hi there   i have 2 companies, each with an employee card file that won't open.  keeps crashing the system.   can you please help :)  
  • Melisa_D's avatar
    Melisa_D
    2 years ago

    Hi kirraBrookies, 

     

    Thanks for your post. I'm happy to help, can you please confirm the last 4 digits of your product serial number and the file ID of the file (This can be found by going to Help > About MYOB AccountRight).

Melisa_D's avatar
Melisa_D
Former Staff

Hi kirraBrookies, 

 

Thanks for your post. I'm happy to help, can you please confirm the last 4 digits of your product serial number and the file ID of the file (This can be found by going to Help > About MYOB AccountRight).

kirraBrookies's avatar
kirraBrookies
Contributing User
2 years ago

Thank you

 

I have 2 files doing the same thing.

 

ID #12

Serial # 6076

 

ID #3

Serial # 0049

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    2 years ago

    Hi kirraBrookies, 

     

    Thank you. I've had the script run over file ID 12 for serial numbre ending in 6076 however I'm unable to locate serial number ending in 0049. Could you please send me a private message with the full serial number. 

    • kirraBrookies's avatar
      kirraBrookies
      Contributing User
      2 years ago

      PM SENT :)

    • Laura_HTS's avatar
      Laura_HTS
      Experienced Cover User
      2 years ago

      Melisa_D 

       

      I also have a file doing the same thing, have put up previous post but no response.

       

      File ID #5

      Serial Number 4056

       

      Thanks in advance.

       

      Laura

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        2 years ago

        Hi Laura_HTS, 

         

        Thanks for your post. Can you please send me a private message with your full serial number so I can arrange to have the script run over your file as I cannot locate an account. 

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